Shipping Policy

Miyoko’s Kitchen ships to all 50 U.S. states and ships on Mondays, Tuesdays, Wednesdays via FedEx 2-Day Ground and FedEx 2-Day Express. Shipments will deliver on Wednesday, Thursday or Friday. You can get your order the same week if placed by 10AM PT on Wednesday; orders placed after 10AM PT on Wednesday will be shipped the following week. Street address needed, we cannot ship to PO Box.

 

Please note that this is a LIMITED collection -- only 1,000 gift boxes are available. The first 500 ordered will ship on Monday, December 3, and the remaining 500 will ship on Monday, December 10. Expected delivery will be 2 days after ship date. Please reach out to info@miyokoskitchen.com for clarification on ship date or to accommodate any exceptions. 

 

 

*2018 Holiday Shipping Schedule*
Thanksgiving:
The last day for shipments will be Monday, November 19, 2018 for orders received by 10AM PT.  We will not be shipping on Tuesday and Wedneday (November 20 & 21, 2018).  Shipments will resume on Monday, November 26, 2018 for orders received after 10AM PT on Monday, November 19, 2018.

Christmas Eve & Day: The last day for shipments will be Wednesday, December 19, 2018 for orders received by 10AM PT.  We will not be shipping on Christmas Eve & Christmas Day (December 24 & 25, 2018).  Shipments will resume on Wednesday, December 26, 2018 for orders received after 10AM PT on Wednesday, December 19, 2018.

New Years Eve & DayThe last day for shipments will be Wednesday, December 26, 2018 for orders received by 10AM PT.  We will not be shipping on New Year's Eve & New Year's Day (December 31, 2018 & January 1, 2019).  Shipments will resume on Wednesday, January 2, 2019 for orders received after 10AM PT on Wednesday, December 26, 2018. 

 

Important
Orders ship out as they are received (first in, first out). Although we do our very best to ship your order as soon as possible please note that your order may deliver on Wednesday, Thursday or Friday. When we ship is dependent on our entire shipping queue which may vary week by week. Any orders received after Wednesday 10AM PT will be in the queue to ship in the order they are received the following week.

 

Rates
Our shipping rates are based on weight and shipment destination (utilizing FedEx real-time shipping). The number of items in your order will impact the shipping rate which typically can range anywhere from $9-30 (HI and AK may have additional rates applied). Your exact shipping costs will be calculated during checkout.

 

Tracking
Customers will be notified via email when items have been shipped and will be provided a FedEx tracking number. We track all of our shipments throughout the day to ensure a timely delivery.

 
Receiving
Our products are packed with the utmost care and attention. It is the buyer’s responsibility to be home on the day of delivery to guarantee packaging and product quality. If in doubt, we encourage orders to be delivered to a business or commercial address. FedEx will not require a signature upon delivery and will leave the package on your doorstep if you are not home to receive it. To enjoy the full freshness and flavor of our products we advise refrigerating the products immediately.

 

Returns

All food sales are final. Miyoko’s Kitchen is not responsible for damage or loss as a result of shipments being returned to the freight location or being undeliverable as a result of an incorrect address. It is the buyer’s responsibility to provide the correct shipping address, phone number, and email address. FedEx does not ship to P.O. boxes.

 

International
Currently, we do not ship outside of the United States.

 

Customer Service
If you have received damaged items or incorrect items in your order please contact customer service Monday through Friday, 9:00AM-4:00PM (Pacific Time Zone) at info@miyokoskitchen.com.